Thorlabs offers a wide range of customization services. Listed below are some of our most popular services. Please contact Tech Support for your customization needs or to learn more about other services we offer.
Tables: Thorlabs provides extensive optical table design capabilities. Contact us early in your development program, and our product specialists will assist with your custom-design requirements, assuring an optimal, cost-effective solution. Available options include
Custom Dimensions for Tables, Breadboards, ScienceDesks and Support Frames
Custom Heights for Table Legs, Joiner Systems for Tables, and Custom Hole Patterns
Thorlabs offers several customization options for many products in our optics line, including
Modified Lenses, Windows, Mirrors, and Other Optical Components
Custom Broadband and V-Coat AR Coatings
Custom Reflection Coatings for Wide- and Narrowband Metallic or Dielectric Mirrors
Custom Tables Configured for the Max-Planck Institute
Thorlabs stocks the largest selection of single mode and multimode optical fibers in the photonics industry. Fiber customization options include
Patch Cables (Custom Length, Connectors, Jacket, and Axis Alignment)
Custom Pigtailed Laser Diodes
Custom Couplers and Circulators
Free-Space and Fiber Isolators: Currently, Thorlabs offers more than 50 isolator models with same-day shipping. Non-stock isolators with different apertures, wavelengths, package sizes, and polarizers are available at close-to-standard-version prices with 2 - 3 week lead times.
Mechanics: Many of Thorlabs' mechanics products can be modified for specific applications. Several of our most popular customizations are listed below:
Vacuum-Compatible Versions of Stock Items
Custom Dimensions (Posts, Post Holders, Rails, and Other Mechanical Components)
Custom Size Enclosures
Custom Size Blackout Materials
Custom Size Taps and Thread Adapters
Alternative Actuators and Screws for Kinematic Mounts and Stages
Thorlabs Quantum Electronics (TQE) Cleanroom
Commitment to Quality
Thorlabs, Inc is committed to exceeding customer requirements
by providing customers with the highest quality products, services, and
same day fulfillment. In its pursuit of total customer satisfaction, Thorlabs,
Inc strives for continual business system improvement based on established
quality objectives and measured performance.
Requesting Return Authorization
Products returned to Thorlabs, Inc. must have a Returns Material Authorization (RMA) number. Return authorization requests can be made by contacting our Returns Department by phone at (973) 579-7227 or contact us via email at RMA@thorlabs.com for any and all questions regarding problems with products or shipments
Please have your purchase order number, or our confirmation number available as proof of purchase when you request authorization for return. When possible, items should be returned in original packaging with all paperwork intact. The RMA number provided to you MUST be written on the outside of the shipping package for immediate identification. We will provide shipping instructions at the time the RMA number is assigned. RMA numbers will remain active for 30 days from the date of issue. Products must be returned to Thorlabs, Inc during that time. All packages must be sent to the following address:
Additional Tips for Non-US Customers: Thorlabs Inc
will not be responsible for customs fees, taxes, duties or other fees levied
as a result of improper labeling or documentation. We will add any such
fees to our invoice or will bill separately on warranty repairs. The declared
valued must be less than or equal to $10,000 for duty-free entry. Mark "RETURN
FOR REPAIR" in large letters on the outside of your shipping container.
On all forms that request country of origin, write "USA," not
the country from which the item is being shipped. Write " Country of
Origin: USA" clearly on the outside of your package.
Thorlabs Return Policy
All Thorlabs catalog items are eligible for a full
refund within 30 days of purchase if the item is returned unopened
and in original packaging. See below for details on custom items or
contact our Technical Support department to request any specially
machined items, modifications, or customized items.
After 30 days, Thorlabs will accept returns if the
item is received unopened and in original packaging. A 25% restocking
fee may apply based upon time since purchase and quantity being returned.
Credit will be issued only after receipt of product and evaluation
of condition (shipping charges not refundable).
If you receive items that have been damaged during
shipment, or find that your shipment is incomplete, please call us
within 10 days for an immediate replacement or repair. After 10 days,
an additional handling fee may be imposed.
Many of the items we sell require extremely careful
handling. When operated or handled properly they can be expected to
perform according to published specifications. The following exceptions
(subject to change or addition) are not eligible for return unless
unopened and in original packaging or grossly outside of specification:
Bare fiber (contained on original spool unopened or altered)
Any specials, modifications, or customized items
(including custom patch cables) meeting the specifications you provide,
are not returnable. Non-warranty repairs may be subject to a $50 minimum
evaluation fee. Repair charges will typically include parts, labor
and shipping, and will be quoted accordingly. Acceptance of the quote
is required prior to any work being performed. Customer is responsible
for all shipping charges, in all circumstances.
NOTE: Thorlabs may choose to return items
that have any visible damage or signs of tampering, at the customer's
*Any order specific terms agreed to through
a signed Purchase Agreement at the time of the order will take priority
over this policy. In addition, any product specific warranty information
provided with a product will take priority over this policy.
Please choose a catalog to view:
Life Sciences Catalog *New*
The following Thorlabs Quality System documents have been made available, in pdf format, for the conveinience of our customers. It should be noted that all documents available on this page reflect the most current revision, but are offered as uncontrolled copies of those documents. These documents are intended for general reference purposes only, as all content is subject to change without notification.
If there are other quality system documents that you would like to request be made available on this page, please contact the Thorlabs Quality Manager.